Who we are and what this covers
Kookoo Studios is an independent software development and AI integration studio based in Malaysia. This notice covers our website, project inquiries, demonstrations and messaging services we operate, including Kookoo Messaging Gateway on WhatsApp.
For a client-branded service, the business you contact may determine why your information is used. We may operate its software under that business’s instructions. Its own privacy notice and the relevant service agreement also apply; contact that business about its use of your data, and we can help route a request.
Information we receive
When you contact us, we receive the details you provide, such as your name, email, phone number or messaging identifier, profile name, preferred language, project requirements and message contents. WhatsApp also provides message identifiers, timestamps and delivery or read status when available. We record communication preferences and relevant consent or opt-out requests.
If you voluntarily share education information in an admissions demonstration or a supported service, we may process your exam type, results, study interests and intended intake. Please avoid sending passwords, payment card details, identity documents or other sensitive information that is not needed for your inquiry.
Hosting and security services may process IP addresses, browser or device information and request logs. If you submit a Tuju Drift leaderboard result, the nickname, score, selected car and associated result details can be publicly displayed. Technical identifiers and checks are used to protect the leaderboard against abuse. MyAir uses publicly available air-quality data; using the map does not require you to send us your exact GPS location.
How we use information
We use information to answer inquiries, provide requested support, understand project requirements, operate and improve the relevant service, maintain conversation context, arrange requested follow-up, and protect against fraud, spam and misuse. We also keep records needed to administer projects and meet applicable legal obligations.
We send promotional or invitation messages only where we have an appropriate permission or other basis permitted by applicable law and platform rules. Contacting us for support or using an AI assistant does not automatically sign you up for marketing. If you choose not to provide required contact details, we may be unable to reply or provide a feature that depends on them.
AI-assisted conversations and human support
Where AI assistance is enabled, relevant messages, supplied facts and a limited conversation history may be sent to an AI service provider, currently DeepSeek for our admissions and messaging implementation, to generate replies, summaries or staff-reviewed drafts. AI processing is subject to the provider’s applicable terms and privacy practices. Do not submit information you do not want processed in this way.
AI responses can be incomplete or incorrect and do not replace a human adviser or a confirmed agreement. You can ask for a human or email contact@kookoostudios.my. Staff may review relevant conversations to provide support, handle an escalation or investigate an error. Asking for a human may pause automation; it does not guarantee an immediate response.
Cookies and browser storage
We use cookies and browser storage for functions such as language and theme preferences, login or visitor sessions, game preferences and offline features. Hosting and anti-abuse services, including Cloudflare Turnstile when enabled, may process technical signals to protect forms and services.
You can manage cookies and local storage through your browser. Clearing them can reset preferences, sign you out or prevent a conversation or game session from resuming. External websites and platforms have their own privacy practices.
Retention and security
We keep personal information for as long as reasonably needed for the stated purpose, project support, record keeping, dispute handling and applicable legal requirements. Retention depends on the service and business context; deletion is not triggered merely by closing a chat. When information is no longer needed, it should be deleted or anonymised. Backup copies may remain until the relevant backup cycle expires.
We use measures appropriate to the service, including access restrictions, transport security and request validation. No online service is completely secure. Please contact us promptly if you believe information has been accessed or used improperly.
Your choices and data deletion
To request access, correction or deletion of information we control, withdraw a relevant consent, or ask a privacy question, email contact@kookoostudios.my with the subject “Privacy / data deletion”. Identify the service and the email or WhatsApp number you used, and describe your request. Do not send a password or identity document in your initial request. We may reasonably verify the request before disclosing or deleting information.
We review requests and respond in accordance with applicable law. Where we must retain a record for a legal obligation, security or a dispute, we will explain the relevant limitation. For client-controlled data, we may direct your request to the responsible business or assist it in responding.
You can opt out of our WhatsApp messages by replying STOP or 退订, or by emailing us. Opting out stops the relevant future communications; it is separate from deleting stored records. Necessary records of an opt-out may be retained so it can be respected.
contact@kookoostudios.myYounger users
Please share only information needed for your inquiry. If you are not legally able to consent to the relevant processing or enter a service agreement, involve a parent or guardian. A parent or guardian can contact us about information provided by a child.
Updates and contact
We may update this notice when our services or practices change. The date above identifies the current version; we will provide further notice where required. For questions about this notice or our handling of information, contact Kookoo Studios in Malaysia at contact@kookoostudios.my.
Questions or a data request?
Contact Kookoo Studios at contact@kookoostudios.my.
contact@kookoostudios.my