Terms of Service

01Scope and separate project agreements

These terms apply to the Kookoo Studios website, public demonstrations, inquiry forms and messaging services we operate, including Kookoo Messaging Gateway. Kookoo Studios is a software development and AI integration studio based in Malaysia. By using a service, you agree to the terms relevant to that use.

Paid development, hosting, support and client-operated products may have a separate written agreement defining scope, fees, milestones, ownership and responsibilities. That agreement governs those matters if it differs from these general website terms. A website description, inquiry submission or AI message alone does not confirm a booking, create a paid project or change an agreed contract.

02Responsible use

Provide accurate information and use the services lawfully. Do not impersonate others, submit data you are not authorised to share, send unsolicited bulk messages, distribute harmful content, probe or bypass security, disrupt the service or try to manipulate limits and public leaderboards.

If you are not legally able to enter a contract, a parent, guardian or other authorised representative must approve any paid engagement. You are responsible for ensuring that contact lists, uploaded material and instructions you provide can lawfully be used for the requested purpose.

03AI assistance and demonstrations

AI-generated replies and drafts may contain mistakes, omit context or rely on information that has changed. Check important statements with a person before relying on them. AI output is not a promise of admission, eligibility, price, availability or a professional determination, and does not make a binding commitment on our behalf.

Public demos, games and information tools are provided for exploration and general information. They are not a substitute for official sources or a service-level commitment. MyAir information is not an official health advisory. Contact contact@kookoostudios.my to request human assistance.

04WhatsApp and other integrations

Messaging depends on Meta/WhatsApp and other providers, whose terms, approval rules and availability also apply. Delivery, response times, display names and template approval are not guaranteed by Kookoo Studios. Automated assistance or a request for human follow-up does not guarantee immediate staffing.

Business-initiated invitations require the relevant permission and approved message types. Do not use our services to evade platform restrictions. You may opt out by replying STOP or 退订 or by contacting us; the Privacy Policy explains how communication preferences and deletion requests are handled.

05Fees and third-party charges

Fees for paid work are agreed separately. Meta messaging, AI models, hosting, domains and other third-party services may have their own charges unless an agreement explicitly includes them. A third party’s trial or free allowance is not a promise of unlimited free use or a fixed entitlement from Kookoo Studios.

Any website example or estimate is subject to its stated assumptions and the applicable written quote. You are not required to purchase a paid service merely because you send an inquiry.

06Content and intellectual property

Our branding and website materials belong to Kookoo Studios or their respective licensors, subject to any separately stated licence. Access to the website does not transfer ownership. Rights to commissioned software and deliverables are governed by the applicable project agreement.

You retain the rights you have in information and content you provide. You authorise us to process it only as needed to provide the requested service and as described in our Privacy Policy or the applicable project agreement. If you submit a public game result, your chosen nickname and result details may be displayed publicly.

07Availability and limitations

We aim to maintain useful and secure services, but cannot promise uninterrupted or error-free operation. Services may change, be maintained or be suspended to address misuse, security, legal requirements or provider changes. Project-specific warranties and support commitments must be agreed separately.

To the extent permitted by applicable law, general information, demos and AI output are provided without a guarantee of suitability for a particular purpose. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. Liability for a paid project is governed by its agreement and applicable law.

08Privacy

Our Privacy Policy explains what information we receive, why we use it, relevant service providers, and how to request access, correction, deletion or withdrawal of consent. Do not submit unnecessary sensitive information or secrets through public forms or chats.

09Changes, governing law and contact

We may revise these terms for future use of our services. The updated date is shown above. A change to these general terms does not automatically replace an existing signed project agreement.

These general terms are governed by the laws of Malaysia, subject to any mandatory protections that apply to you. Please first contact Kookoo Studios at contact@kookoostudios.my so we can try to resolve a concern. Nothing here prevents you from exercising rights or remedies available under applicable law.